1. Definitions

The following definitions are used in the Client Services Agreement and these Terms of Trade:
Grange Business Partners is referred to as “GBP”, “us”, “we” or “our”.

GBP is the brand name for the GBP network and for each of the GBP affiliate and / or member firms.
References to “you” or “your” are the persons or entities who are our clients for the Engagement.

“Client Services Agreement” means the letter and enclosures (including these Terms of Trade) sent to you which set out the basis of our contract with you.

“Engagement” means the Services which we provide pursuant to the Client Services Agreement.

“Services” means the professional services delivered to you that are the subject of the Client Services Agreement.

“GBP” Network means presently:
• Grange Business Partners Trust (ABN 48 834 461 387)
• Grange Business Partners Pty Ltd (ACN 161 046 724)
• Grange Wealth Planning Pty Ltd (ABN 76 137 677 939)
• JI Moore & Partners Pty Ltd (ABN 27 139 154 215)
• WIGFile Pty Ltd (ACN 168 931 020)
• Grange Investment Nominees Pty Ltd (ACN 169 061 983)
and all its future related bodies corporate, trusts and interests.

“Staff member” means a member of GBP, consultant employee, director, officer, associate, external appointed consultant, representative or agent.

2. Clarification of the term ’Partner’ – use of the term ‘Partner’

We (like many other accounting and audit companies) call the directors of GBP “partners” at times rather than using the legal term “directors”. However, legally they are not partners and do not have joint and several personal liability to you. With the exception of liabilities arising from fraud, all liability to you is the sole responsibility of GBP as itself. You agree that you will not bring any claim in connection with the Engagement or the Services provided against any staff member involved in the performance of the Services. This undertaking may be pleaded at bar at the sole discretion of us.

3. Agreement as between you and us

The following terms and conditions (as varied from time to time) together with the Client Services Agreement form the agreement between you and us to the exclusion of any other express or implied term, whether expressed orally or in writing, including any conditions, warranties and representations and shall supersede all previous Client Services Agreements or letters of engagement, undertakings, agreements and correspondence.

4. Our Commitment to You

We will perform the Services with due care competence and diligence. We will act ethically and in accordance with relevant professional codes of conduct at all times during the course of the Engagement.
We will assign staff members possessing the technical skills and knowledge necessary to ensure work quality and value to the Engagement. If named individuals are not available, we will supply substitutes of equivalent quality and experience. We may subcontract portions of the Services to other GBP member firms who may deal with you directly. With your agreement, we may also use third parties in performing our services.

Regardless, we alone will be responsible to you for the performance of the Services and our other obligations under this Client Services Agreement.

While we alone are responsible for the performance of the Services, you are solely responsible for the work and fees of any third party engaged by you in connection with the Engagement, even if we introduced that party to you.

You will have access to the person managing the Engagement and may enquire on progress at any time. We will keep you informed of progress during the course of undertaking the Engagement and advise you of any issues that could potentially expand the scope of the Engagement or the time required to complete it.

5. Your Undertaking to Us

To maintain our service level to you and reduce the possibility of cost overruns, you agree to disclose all information relevant to the work being undertaken in a timely manner and with reasonable care. We will not be responsible for delays caused by a delay in providing information. Delays in receiving information may also result in additional fees being charged.

In the course of providing information to GBP, you agree to indemnify and release GBP from any claims arising from any misstatement or omission in any material, information or representation supplied or approved by you.

Any opinions and advice will be provided in writing and addressed to you. All opinions and advice will be based on the information provided by you and if any information provided is not accurate or correct, our advice or opinion may need to be amended. E&OE. Our reports, letters, information, opinions and advice should not be disclosed or used for any purpose other than that for which they were prepared, nor should they be reproduced, referred to in any other document or made available to any third party without our prior written consent. The only exceptions to this requirement are others within your organisation, your professional advisors acting in such capacity or as required by law, court order or any regulatory or professional body.

Before, during or after the engagement, we may supply you with oral, draft or interim advice, reports or presentations, but in such circumstances our written advice or final written report shall take precedence. No reliance should be placed on any oral, draft or interim communications. When you wish to rely on oral advice or an oral presentation, you shall inform us and we will provide documentary confirmation of the advice concerned.

You undertake that, if anything occurs after information is provided by you to GBP, to render such information untrue, unfair or misleading, you will promptly notify GBP and, if required by GBP, take all necessary steps to correct any announcement, communication or document issued which contains, refers to or is based upon, such information.

Where it is envisaged that reports, letters, information, opinions or advice given by us to you will be provided to or used by a third party we reserve the right to agree with you terms regarding such provision, or to require the third party to enter into a direct relationship with us. Accordingly, neither the Client Services Agreement nor any terms we agree with you to allow third parties access to our reports, letters, information or advice are enforceable by a person who is not a party to it, except where expressly provided for in the Client Services Agreement. Unless otherwise agreed in writing, we recognise no responsibility whatsoever other than that owed to you as at the date on which our report or other advice is given.

You will not commit us to provide any opinions, certificates or reports to any third party without our prior written consent. Any such consent will be subject to conditions (to be agreed with you and/or the third party) and may include the provision of an indemnity.

Where information that is or may be relevant to our work has been provided to someone at GBP those individuals who are carrying out the work under this Client Services Agreement, you accept that knowledge of that information will not automatically be imputed to those individuals.

Directors’ Guarantee to pay Fees: If our Client Services Agreement indicates that a Directors Guarantee applies, its intent is as follows: All Limited Companies shall be required to have the signatures of Directors of the Company on this Client Services Agreement. Should the Company or Companies or any related bodies corporate fail or become insolvent, the Directors whose signature have been obtained will be responsible for any and all indebtedness (including without limitation, any costs of enforcement of any indebtedness) and will be then personally responsible for our Fees, Reimbursements and Disbursements.

This Guarantee and its construction will be interpreted and governed by the laws of the State of New South Wales. The execution and signature of this Client Services Agreement is considered as being executed by the parties, jointly and severally.

6.Client Feedback

We are committed to meeting your needs and welcome your feedback on all aspects of our service. To provide your comments, please contact one of the partners by email as follows:
dterzian@grangebp.com.au
acolley@grangebp.com.au

7. Confidentiality

“Confidential Information” shall mean any confidential information in any form (including any copies and any document which contains, reflects or is derived from Confidential Information) disclosed by you or us to the other party (whether before or after the date of the Client Services Agreement). Confidential Information does not include any information that:

(a) is or subsequently becomes public knowledge (other than as a result of disclosure in breach of these Terms of Trade) or
(b) was known by the receiving party on a non-confidential basis prior to disclosure; or
(c) becomes available to the receiving party on a non confidential basis from a person who is not bound by obligations of confidence; or
(d) you and we agree in writing is not confidential or may be disclosed.

Each of us shall keep the other’s Confidential Information confidential and shall not use such Confidential Information except for the purpose of exercising or performing the relevant rights and obligations under the Engagement and shall not disclose any Confidential Information to a third party, except as expressly permitted by this clause.

We may disclose your Confidential Information to persons who supply services in relation to, or connected with, the Engagement, including other entities within the GBP network, on the understanding that they will treat that information as confidential. You and we may disclose Confidential Information as required or allowed for by law or professional standards, or with your express consent.

The Institute of Chartered Accountants in Australia exercises a quality control program in respect of its members. In the absence of specific direction from you to the contrary, our files, including the files relating to your Engagement, may be selected at random for external review either by one of our associate firms practising under the names of GBP, by one of our international GBP network firms, or by a nominee of the Institute of Chartered Accountants. The same strict confidentiality requirements apply to these external reviews as apply to us.

8. Privacy Policy

At all times GBP is committed to protecting your privacy. Any personal information held by GBP for financial, accounting, audit, education or general mailing purposes will only be used by GBP to support your relationship with us, and to ensure you receive the most appropriate range of information and services. GBP’s Privacy Policy is available upon request and can be found on our website: www.grangebp.com.au.

We will collect personal and other information about you in connection with the Engagement and may share that information between GBP member firms or disclose the information to third parties where we consider it necessary to provide the Services or where we are required to do so by law.

We may also obtain a credit report or credit reference from a credit reporting agency in relation to you. We may conduct other relevant searches and reports that may be available from statutory and government regulated bodies without reference to you.

Unless you inform us otherwise, by engaging us, you consent to the collection and disclosure of personal information on these terms and to us obtaining a credit report on you if we decide it is appropriate to do so.

9. Conflicts of Interest

We may act for clients who may compete with or, more rarely, may be involved in business with you. Naturally, we will continue to represent those clients or new clients. We will use all reasonable endeavours to ensure that any conflicts will not impact on your affairs. If we believe an identified conflict will impact or does impact your affairs, we will report these to you as soon as reasonably possible after we become aware of them. You acknowledge that such events will not give rise to claims against us other than in exceptional circumstances.

10. Publicity
We may wish to obtain publicity for work undertaken on behalf of clients. Permission to attribute work for a client publicly will always be obtained in advance.

Notwithstanding this condition, we assume the right to use references and company logos in proposals or other similar submissions made to other prospective clients, unless you expressly prohibit such disclosure.

11. Limitation of Liability
Our liability is limited by a scheme approved under Professional Standards Legislation. Further information on the scheme is available from the Professional Standards Council’s website http://www.professionalstandardscouncil.gov.au.

Notwithstanding the above, we undertake to ensure that we have the necessary professional indemnity insurance in place during the course of our engagement with you under this Agreement.

12. Indemnities

You agree to indemnify and hold harmless GBP against any and all losses, claims, costs (including legal costs), expenses, actions, demands, damages, liabilities or any other proceedings whatsoever incurred by GBP in respect of any claim by a third party arising from or connected to any breach by you of your obligations under this Client Services Agreement for any expenses, actions, demands, damages, liabilities or any other proceedings arising out of reliance on any information provided by you or any of your representatives, which is false, misleading or incomplete.

You agree to indemnify and hold harmless GBP, GBP’s officers and directors, GBP’s staff, GBP’s employees and GBP’s contractors and any and all representatives of GBP in any capacity whatsoever without limitation from any such liabilities we may have to you or any third party as a result of reliance by GBP on any information provided by you or any of your representatives which is false, misleading or incomplete.

13. Email Communication

As part of our client service we may and usually will communicate with you and with others on your behalf, by email. Email sent without encryption can be intercepted and may be read by a third party. There is also a risk that email may not be delivered or, if delivered, not read by the addressee in good time. To the extent permitted under the law, we shall not be responsible to you nor liable to any person for any loss or damage, including special or consequential damage, whether arising in contract or in negligence, which may arise from or in relation to the use of email, including without limitation, any unintended receipt or interception of an email message.

Subject to the limitations imposed upon companies by the law, you also agree to indemnify and hold harmless us and our successors and assigns from and against any and all liabilities, damages, losses, costs and expenses (including reasonable legal fees) which may arise from the use of email in our communication with you or the communication we undertake in the course of carrying out your instructions.

You agree to co-operate with all reasonable requests we may make to implement secure email.

14. Occupational Health and Safety

As an employer concerned with the welfare of staff, we ensure that GBP provides a safe workplace in accordance with occupational health and safety and / or OHS&R requirements.

In the event that GBP staffs are required to visit your premises, it is on the basis that you comply with all occupational health and safety standards. During such times, you will be responsible for providing a safe place of work and for ensuring that our staff are properly instructed and directed so as to ensure their personal safety, particularly in situations that may be unusually hazardous or peculiar to the environment in which they are working.

Any visiting GBP staff will be required to leave your premises if in their assessment, there is a hazard that endangers their well-being and that hazard cannot be remedied immediately.

15. Non Solicitation of Personnel

You will not solicit the services of any staff member with whom you have had dealings in connection with the Engagement during the 12 months immediately prior to your approach (except where the staff member responds directly to a legitimate general recruitment campaign, which does not include simply advertising the position on Seek or an equivalent employment website, designed to avoid this Non Solicitation undertaking).

In the event that any of our staff who have worked on your engagement leave us to join you (other than in response to a general recruitment campaign), we reserve the right to charge you a placement fee of 20% of their gross annual salary package as partial compensation for the loss of their services to GBP.

16. Document Retention

You agree that we shall have the right to retain copies of documents relating to the Engagement after the Engagement has ended.

Our document retention policies are in accordance with Australian statutory requirements as follows:

• Meeting of members and Directors – five years from the date of the last entry.
• Financial records and audit files – seven years after the date of the Directors’ report or, where an audit has been conducted, the auditor’s report.
• Taxation records – five years after the date on which they were prepared or obtained.
• Superannuation Fund records – ten years after the auditor concludes the audit or review of the financial statements.

Thereafter, unless separate arrangements have been made, we may destroy or erase the documents or papers without reference to you.

All documents and records created and/or produced by us during the course of our Engagement (except where provided by law) and documents addressed to us are the property of GBP. GBP in every respect claims Copyright in that regard.

17. Goods and Services Tax (GST)

Our fees are quoted exclusive of GST. To the extent that we consider that the supply we make is subject to GST, GST will be charged in addition to the fee quoted and is payable at the same time and in the same manner as the fee quoted.

We will also charge GST on any expenses and/or disbursements that we incur in relation to this Engagement, except to the extent that we incur them as agent on your behalf. If we incur any expenses and/or disbursements as your agent on your behalf, we will charge you the GST inclusive expenses and/or disbursements, and provide you with sufficient information to enable you to claim an input tax credit (if applicable).

18. Fees

Our fees will generally be billed as work progresses. Unless a fixed fee has been provided, our fees are based on the time required by the individuals assigned to the Engagement plus out of pocket expenses including (but not limited to) travel, meals and accommodation reasonably incurred by us when acting for you. Individual hourly rates vary according to the degree of responsibility involved and the experience and skill required.Unless our Client Services Agreement agrees otherwise, we may agree a fixed fee arrangement that will involve agreed time payment arrangements for those on the terms noting this exception.

If we provide you with an estimate of costs, it is based on the scope of work expected at that time. If the scope of work is incorrect or varies, or the extent of work is greater than expected, then we will provide you with a revised estimate amount in advance to cover expenses or to provide security for our charges.
Settlement of all invoices is in accordance with our normal Terms of Payment described below.
Any accounting or other services which we may provide from time to time at your request are distinct from our function as auditors.

If the Engagement relates to Services to be provided to two or more persons, each of those persons and their related entities are jointly and severally liable to pay our fees.

19. Terms of Payment

Our terms for payment are 14 days from the date of our fee invoice. Any queries relating to our fee invoice must be raised within 7 days from the date of the fee invoice. We may charge interest on the amount payable under each fee invoice that is not paid within 14 days of the date of the fee invoice. Interest will be calculated on the daily balance which is unpaid from time to time until the date of payment, the rate being the maximum rate charged by overdrafts in excess of $100,000.

You may be required, at GBP’s absolute discretion, to pay on a full indemnity basis any, or part of GBP’s costs and expenses associated with ensuring payment of any debt due by you to GBP, including, but not limited to, commission and fees payable to a mercantile collection agency, solicitor, or the like.

We will direct our fee invoices to the persons or entities to which / whom the Client Services Agreement is addressed. However, if instructions are received from persons or entities other than the persons or entities to whom the Client Services Agreement is addressed and our fee invoices are not paid within the time provided, we may recover payment of invoices from any persons or entities from whom instructions are received on the basis that such instructing persons or entities are jointly and severally liable for the payment of our fees.

If at any time a payment is not made as required, we may suspend all further services until we receive payment or acceptable alternative arrangements are made. Alternatively, while services are suspended, we may stop acting in the matter.

If we do stop acting because of non-payment of our fee invoices, all our fee invoices up to that date must be paid.

Until our fee invoices are paid in full, we may and usually will retain your documents, records and other property in our possession.

We may report your default to a credit reporting provider.

20. Termination

With the exception of any engagement where termination rules are prescribed by legislation or professional obligations, or where either of us become the subject of insolvency proceedings or calls any meeting of its creditors (in which case we each may terminate without notice), the Engagement may be terminated by you or us upon the expiry of 14 days written notice to the other. Notice will be deemed served 24 hours after the notice has been sent. We will be entitled to receive payments for all time and costs incurred up to the date of termination, including for time and our engagement to a close in a prompt and orderly manner. We will make every reasonable effort to keep expenditure for this purpose to a minimum.

If we have grounds to suspect that it would be unlawful (under the laws of any part of Australia or under the laws of the jurisdiction where the relevant act would take place) to undertake all or part of the Engagement, we may without notice and at our unfettered discretion, delay all of the Engagement, delay part of the Engagement or terminate the Engagement.

21. Dispute Resolution

If a dispute arises between you and us in connection with the Engagement, before commencing legal proceedings, all parties will attempt to resolve the dispute in good faith by negotiation. All parties agree to ensure that appropriately senior personnel are available for the purpose of the negotiations.

22. Force Majeure

We will not be liable for any delays or failures in performance or breach of contract due to events or circumstances beyond our reasonable control, including acts of God, war, acts by governments and regulators, acts of terrorism, accident, fire, flood or storm or civil disturbance.

23. Severability

In the event that any part of these Terms of Trade and the Client Services Agreement of which they form part is held to be invalid or unenforceable, the remainder will continue in full force and effect.

24. Governing Law and Jurisdiction

These Terms of Trade and the Client Services Agreement of which they form part shall be governed by and interpreted in accordance with the laws of the state or territory of the GBP member firm shown on the letterhead of the Client Services Agreement.

The courts of that state or territory shall have exclusive jurisdiction to settle any dispute which may arise in connection with the Client Services Agreement and/or the Services.

25. Future Changes to GBP Terms and Conditions

These Terms of Trade and the Client Services Agreement of which they form part may be changed and will change where legislation requires the adoption of commercial law, amongst other things.

GBP Reserves the unfettered right to change its terms and conditions, provided proper notice of not less than 14 days has been communicated to you. This will then change the Client Services Agreement and/or the Services provision, which is the subject of renewed Terms and Conditions.