Grange Business Partners

Privacy Policy

1.1. Grange Business Partners Pty Ltd (“Grange Business Partners”) is committed to keeping your information safe and secure in accordance with the Privacy Act 1988 (Cth) (the “Privacy Act”) and the Australian Privacy Principles contained therein. By engaging Grange Business Partners’ services, you are giving consent to Grange Business Partners for the use of your personal information in the manner set out in this Privacy Policy.

1.2. Grange Business Partners recommends you read this Privacy Policy in detail. By engaging Grange Business Partners in providing services, you acknowledge you have read, understood and agree with this Privacy Policy.

1.3. This Privacy Policy can be accessed by visiting the Grange Business Partners website at and selecting the relevant hyperlinks.

1.4. A printed version of this Privacy Policy will be provided by request. Accordingly, please submit your request to the Privacy Officer:
The Privacy Officer
Grange Business Partners
PO Box 266
St Leonards NSW 1590

1.5. This Privacy Policy may change from time to time and you agree to any future changes to this Privacy Policy as posted on the Grange Business Partners website. Grange Business Partners will reasonably endeavour to notify you of such changes, nevertheless, it is recommended that you keep a copy of this Privacy Policy and any subsequent versions for your own records.

1.6. “Personal Information” is information Grange Business Partners holds which is identifiable as being about you.


2.1. You acknowledge that Grange Business Partners may collect and use the following kinds of information about you:

(a) Name;
(b) Address;
(c) Phone number/s;
(d) Fax number/s;
(e) Email address/es;
(f) Occupation;
(g) Tax File Number and other relevant taxation information;
(h) Bank Account details and other relevant financial information;
(i) Information about the services you have requested us to provide;
(j) Information from enquiries you have made;
(k) Communications between us;
(l) Credit card information; and
(m) Any other information for the facilitation of the services you have engaged us to perform.

2.2. Information about your personal details may be collected from you in a variety of ways, including, but not limited to, when you interact with Grange Business Partners electronically or in person, when you access Grange Business Partners’ website, via the internet and when Grange Business Partners provides services to you.

2.3. Grange Business Partners acknowledges you may not wish to disclose your personal information. Should you elect not to disclose your personal information, Grange Business Partners will provide the services to the extent they are able to without the disclosure of such information. Nevertheless, you acknowledge Grange Business Partners may not be able to provide you services partly or wholly without the disclosure of personal information.

2.4. Grange Business partners understand that you may wish to remain anonymous or use a pseudonym. Accordingly, Grange Business Partners will use reasonable endeavours to perform the requested services but may not be able to provide the services wholly or in part without full disclosure of your name.


3.1. Where you choose to pay tax invoices by way of credit card, your credit card details will immediately be entered into the ‘PayWay’ payment facility operated by Westpac Banking Corporation, or another financial institution from time to time. The PayWay facility uses a 128-bit Secure Socket Layer encryption technology as part of its security mechanism.

3.2. Your credit card details are not retained or stored by Grange Business Partners, unless you request and we facilitate same, therefore, Grange Business Partners will be required to obtain such information from you each time you choose to make a payment for services by way of credit card.

3.3. Whilst Grange Business Partners make reasonable endeavours to ensure security of your personal information, it is a preference that you telephone the relevant contact at Grange Business Partners to provide your credit card details, appose to by way of written communication.


4.1. During your relationship with Grange Business Partners, it may be necessary for you to disclose personal information about someone else (eg Your spouse) or perhaps an entity to which you are related (eg a Company, Partnership, Trust or Self-Managed Superannuation Fund) (the “Third Party Information”).

4.2. Should you provide Grange Business Partners with Third Party Information you must ensure that you are authorised by that third party to provide such information and you must take all reasonable steps to ensure that the third party concerned is aware of same.

4.3. Any Third Party Information will be afforded the same protection under this Privacy Policy.


5.1. Grange Business Partners may use your personal information to:

(a) supply to you the services that you request;
(b) receive and/or access information from third party providers for the provision of services to you;
(c) contact you regarding your use of the services or services offered by Grange Business Partners;
(d) contact you in relation to comments, complaints, enquiries or dispute resolution;
(e) collect payments from you;
(f) communicate with third party providers or associate parties with respect to the provision of the services; and
(g) send you marketing communications.

5.2. The types of marketing communications Grange Business Partners may distribute to you include, but are not limited to:

(a) newsletters;
(b) bulletins and alerts regarding changes to legislation;
(c) invitations to seminars, functions and events; and
(d) information about changes to the services provided.

From time to time, Grange Business Partners may engage a third party marketing organisation to undertake marketing on their behalf and it may be necessary to provide them with your personal information. In these circumstances, Grange Business Partners will use reasonable endeavours to ensure that the third party organisation engaged will accept the obligations conferred on Grange Business Partners under this Privacy Policy as their own obligation.

5.3. You may choose to unsubscribe to receiving any marketing communications from Grange Business Partners by emailing the Privacy Officer at and advising that you no longer wish to receive any marketing communications from Grange Business Partners.

5.4. Grange Business Partners may use marketing communications that contain general information which may be relevant to your personal circumstances or changes to the organisation. If you choose to unsubscribe to marketing communications from Grange Business Partners, it is not guaranteed that you will be otherwise notified or informed of such information.

5.5. Grange Business Partners will not disclose personal information about you, unless it is required, incidental or otherwise related to the primary purpose of providing services to you. However, Grange Business Partners may disclose your personal information to its business partners who can assist them to provide services to you as a client.

5.6. Grange Business Partners will use reasonable endeavours to obtain your consent prior to disclosure of personal information to a third party where the disclosure is not discussed above.

5.7. Grange Business Partners in its sole discretion may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

5.8. Grange Business Partners is not liable for how a third party uses your personal information if the personal information has been disclosed in accordance with this Privacy Policy.

5.9. Grange Business Partners’ quality control procedures have been established and maintained in accordance with APES 320 Quality Control for Firms and, as a result, our files may be subject to review under the Institute of Chartered Accountants in Australia (ICAA) quality control review program, which monitors compliance with professional standards by its members. If requested, our files will be made available to the ICAA under this program. We will advise you if this should occur.


6.1. Grange Business Partners may be required to transfer your personal information to recipients in the following countries: United States of America, Canada and the Philippines, as we use software providers which host data on our behalf.

6.2. Grange Business Partners will transfer personal information to someone who is in a foreign country where:

(a) Grange Business Partners reasonably believes that the recipient of the information is subject to a law, binding scheme or contract which effectively upholds principles for fair handling of the information that are substantially similar to the Australian Privacy Principles;

(b) he individual consents to the transfer;

(c)where the person or persons to whom the transfer is taking place is/are directly employed by Grange Business Partners or by an associated entity of Grange Business Partners;

Grange Business Partners (C) 2012 All Rights Reserved.